FAQ
Shipping Questions
Q: Where do you ship? A: We ship to addresses within the United States only. We do not ship internationally or to P.O. boxes at this time.
Q: How much does shipping cost? A: Orders of $90 or more receive free standard shipping. Orders under $90 have a flat shipping rate of $10.
Q: How long does shipping take? A: Orders are processed within 1 to 3 business days. After your order ships, standard delivery takes 3 to 5 business days. Total time from order to delivery is typically 4 to 8 business days.
Q: Which carriers do you use? A: We ship via USPS, UPS, FedEx, or regional carriers depending on your location.
Q: Will I receive tracking information? A: Yes, you'll receive an email with tracking details once your order ships.
Q: What if my package arrives damaged? A: Contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or resolution and cover return shipping costs.
Returns & Refunds Questions
Q: What is your return policy? A: You may return eligible items within 30 days of delivery. Items must be unused and in original packaging.
Q: Who pays for return shipping? A: For standard returns (change of mind), the customer pays return shipping. For defective, damaged, or incorrect items, we cover return shipping.
Q: How long do refunds take? A: Refunds are processed within 10 business days after we receive and approve your return. It may take additional time for your bank to post the credit.
Q: Are there restocking fees? A: No, we do not charge restocking fees.
Q: Can I return Final Sale items? A: No, items marked as Final Sale or custom-made products cannot be returned.
Order & Payment Questions
Q: What payment methods do you accept? A: We accept Visa and Mastercard.
Q: Are taxes included in the price? A: Yes, all prices shown include applicable taxes. No additional tax is added at checkout.
Q: Can I cancel my order? A: You may request cancellation before your order ships by contacting us immediately. We cannot guarantee cancellation if processing has begun. Orders cannot be canceled after shipment.
Q: What is the order cutoff time? A: Orders placed before 5:00 PM Central Standard Time on business days are typically processed the same day or next business day.
Contact Questions
Q: How do I contact customer service? A: Email us at info@staplefurniture.com or call +1 760-390-4867. Our hours are Monday to Friday, 9:00 AM to 6:00 PM Central Standard Time.
Q: How quickly will I get a response? A: We typically respond to emails within one business day during our service hours.
Store Information:
Address: 926 Race Street, Shamokin, Pennsylvania 17872, United States
Tel: +1 760-390-4867
E-mail:info@staplefurniture.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)